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If you want expert tax assistance, you would need to choose a different service and pay more.Īn advantage of Jackson Hewitt is that its software doesn’t try to upsell you while you complete your tax return, as some of its competitors do. Jackson Hewitt Online offers phone support, but its representatives only answer product questions and don’t offer any tax advice. If you need assistance, you can click on the Help menu to search through frequently asked questions or connect with customer service via live chat or email. There’s an easy-to-use interface that allows you to navigate through different sections of your return so you can file it quickly. It’s a good choice for someone seeking to do their own taxes. And you can file multiple state tax returns without paying a penny more. Jackson Hewitt Online charges a flat fee of $25 to file your tax return, no matter how complex it may be. If you’re looking for online tax software that has many great features for a great value, then Jackson Hewitt Online is the best choice to meet your needs. Who Should Use It?Ĭash App Taxes software works best if you have a simple tax return (with a W-2 and a couple of common deductions, such as student loan interest) and are seeking online tax software that is completely free and won’t hit you with surprise fees. So it’s a great free choice for simple tax returns, but we don’t recommend it for people with more complicated taxes unless they feel confident filing their own returns. And Cash App provides limited support services: There’s only email support for users, and no option if you would like to speak with someone. Most of the big players provide a free version for simple returns but charge for self-employed tax returns.īut even though it’s free, you need to download the app to use the program. If your tax situation is simple-say you have one W-2 and few deductions- Cash App Taxes is the best tax software to meet your needs.Ĭash App Taxes is unique in the tax software landscape because it offers completely free tax filing, no matter how complicated your return. Users have access to a priority phone line, and TaxSlayer also provides assistance via chat, as well as more standard options such as email support. TaxSlayer Premium is best for users who value excellent customer service and want to pay a low price for a product with great support.
He answered our questions within minutes and provided step-by-step guidance to enter the form into the program.
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We asked him how to report business income from a 1099-NEC. We spoke with Mardae, a customer service representative who was helpful and professional. We called TaxSlayer’s support line, and the hold time was less than 2 minutes.
#Call turbotax customer support professional
And while TurboTax also scored very well for this category, we’ve chosen TaxSlayer because it offers free professional tax assistance.
It provides multiple ways to contact customer support for tax filing assistance, including phone, chat, email and professional tax assistance. TaxSlayer Premium offers outstanding customer service compared to its competitors.
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